Shipping & Returns
We still have the aspiration of delivering our orders within the time frames outlined below, however due to the current situation there may be some delays to our delivery services, including next working day for UK mainland orders.
As stated we will aim to get your delivery to you as soon as possible (which in the majority of next working day cases will still be next working day for orders placed before 1pm). Where tracking has been made available, please check this for an up to date status of your delivery.
For your peace of mind all goods are dispatched by Royal Mail 2nd Class post or UPS Standard Service, 2-3 days. Delivery within the U.K, Northern Ireland and the Channel Islands is charged at a standard rate of £2.99 for all orders under the value of £9.99. Orders valued over £9.99 will be charged at a rate of £1.99. All orders over the value of £40.00 will be free of charge.
Republic of Ireland delivery charge is a flat rate of £24.99 to cover customs and delivery charges .
Next Day Delivery Option (UK ONLY)
Our Next Day Delivery option is available at the cost of £5.95 and is sent via UPS. Please note, we must receive orders before 1pm to be able to offer this service. Orders will be received next working day (excludes Saturday & Sunday). You will receive an email with your UPS tracking number, which may go into your junk folder.
All of our postal charges include VAT.
WE REGRET THAT WE ARE ONLY ABLE TO ACCEPT ORDERS FOR DELIVERY WITHIN THE UK AND IRELAND
Guaranteed Next Day, is not available to the following postcodes:
AB33, AB34, AB35, AB36, AB37, AB38, AB39, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, CA18, CA19, CA20, CA21, CA22, CA23, CA24, CA25, CA26, CA27, FK19, FK20, FK21, G63, G83, G84, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55, IV56, IV63, KA27, KA28, KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, LA15,LA16, LA17, LA18, LA19, LA20, LA21, LA22, LA23, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH3, PH4, PH5, PH6, PH7, PH8, PH9, PH10, PH11, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, ZE1, ZE2, ZE3.
We will normally dispatch your order within 24 hours of receipt of order. Goods are dispatched by 2nd Class or parcel carrier, and therefore should be received within 3 - 5 days of dispatch.
Returns Policy & Procedure
Please fill in the Returns Form provided in your parcel, or alternatively download a form here - Returns Form
You have 14 days to return your parcel and a further 14 days for us to receive it.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.
Returning your product because it’s unwanted:
If the item is not faulty, but you have decided you no longer require it, simply return the unused item in its original condition to Central Medical Supplies Ltd, CMS House, Fynney Fields, Brooklands Way, Leek, Staffordshire, ST13 7QG in the unopened packaging and we will either exchange the item or provide a refund for the complete order value, plus the standard delivery cost if the order is returned in full. Please be aware that we can only process your refund once the item has been returned to us and checked, so it is recommended to obtain a proof of postage.
Returning your product because it has a fault:
If the item develops a fault during the guarantee period we will either send you a post-paid envelope to return small items in or we will arrange for the item to be collected by courier from a UK address of your choice. Once the returned item has been received it will be reviewed by our Technician. The item will either be repaired under warranty or the item will be replaced. Please ensure that the item is returned securely packaged, as we will not accept liability of damaged packs during transit.
The following products are not eligible for exchange or refund (unless faulty or not as described):
- Products which you received over 14 days ago
- Products bought at a Consumer/Trade Show and not via Baby-Central
- Products that have been unsealed (other than to inspect)
- Products without original packaging or where it’s been returned in poor condition
- Products which have been opened and cannot be returned for hygiene reasons (unless faulty), such as the Cantaloop maternity lingerie, Tytex Face Barrier Masks, and the Sleep Angel Pillows
Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a full refund, so please keep your receipt or order confirmation.