COVID-19 RETURNS POLICY
Our online shop, baby-central.co.uk is operating as normal but with skeleton staff. To ensure the safety of our customers, delivery drivers, and office staff we’ve introduced an extended returns policy. We understand that you might not be able to access your local Post Office as regularly as usual, so we’ve extended our returns policy to 14 days after the self-isolation period has been lifted. You should still let us know within 14 days of receiving your items if you wish to return them. Refunds will be issued upon receipt of goods.
Should you have any questions, please don’t hesitate to contact us at firstname.lastname@example.org
Shipping And Handling
For your peace of mind all goods are dispatched by 1st Class post. Delivery within the U.K, Northern Ireland and the Channel Islands is charged at a standard rate of £3.00 for all orders under the value of £9.99. Orders valued over £9.99 will be charged at a rate of £1.00. All orders over the value of £30.00 will be free of charge.
All of our postal charges include VAT.
WE REGRET THAT WE ARE ONLY ABLE TO ACCEPT ORDERS FOR DELIVERY WITHIN THE UK
We will normally dispatch your order within 24 hours of receipt of order. Goods are dispatched by 1st Class or parcel carrier, and therefore should be received within 1 - 2 days of dispatch.
Returns Policy & Procedure
Please telephone the Central Medical Supplies Ltd (CMS) Customer Service Department on 01538 399541, or contact us by email via email@example.com to advise us what items you wish to return. You can let us know your intent to return your product within 14 days of receiving it. You then have a further 14 days to then return your products to us.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.
Returning your product because it’s unwanted:
If the item is not faulty, but you have decided you no longer require it, simply return the unused item in its original condition to Central Medical Supplies Ltd, CMS House, Fynney Fields, Brooklands Way, Leek, Staffordshire, ST13 7QG in the unopened packaging and we will either exchange the item or provide a refund for the complete order value, plus the standard delivery cost if the order is returned in full. Please be aware that we can only process your refund once the item has been returned to us and checked, so it is recommended to obtain a proof of postage.
Returning your product because it has a fault:
If the item develops a fault during the guarantee period we will either send you a post-paid envelope to return small items in or CMS will arrange for the item to be collected by courier from a UK address of your choice. Once the returned item has been received it will be reviewed by a CMS Technician. The item will either be repaired under warranty or the item will be replaced. Please ensure that the item is returned securely packaged, as CMS will not accept liability of damaged packs during transit.
The following products are not eligible for exchange or refund (unless faulty or not as described):
- Products which you received over 14 days ago
- Products bought at a Consumer/Trade Show and not via the CMS Shop
- Products that have been unsealed (other than to inspect)
- Products without original packaging or where it’s been returned in poor condition
- Products which have been opened and cannot be returned for hygiene reasons (unless faulty), such as the Cantaloop maternity lingerie.
Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a full refund, so please keep your receipt or order confirmation.