Shipping & Returns
For your peace of mind all goods are dispatched by Royal Mail 2nd Class post or UPS Standard Service, 2-3 days.
- Delivery within the U.K, Northern Ireland and the Channel Islands is charged at a standard rate of £3.95 for all orders under the value of £45.00
- All orders over the value of £45.00 will be free of charge.
Priority Delivery (UK ONLY)
Our Priority Delivery option ensures that your order is picked, packed and shipped the same day it's ordered, if your order is placed before 1pm. These orders are sent out via UPS, and you will receive a UPS tracking number. Please allow up to 2 working days for your order to arrive.
All of our postal charges include VAT.
WE REGRET THAT WE ARE ONLY ABLE TO ACCEPT ORDERS FOR DELIVERY WITHIN THE UK AND Northern IRELAND
Guaranteed priority delivery is not available to the following postcodes:
AB33, AB34, AB35, AB36, AB37, AB38, AB39, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, CA18, CA19, CA20, CA21, CA22, CA23, CA24, CA25, CA26, CA27, FK19, FK20, FK21, G63, G83, G84, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55, IV56, IV63, KA27, KA28, KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, LA15,LA16, LA17, LA18, LA19, LA20, LA21, LA22, LA23, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH3, PH4, PH5, PH6, PH7, PH8, PH9, PH10, PH11, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, ZE1, ZE2, ZE3.
Goods are dispatched by UPS, and therefore should be received within 3 - 5 working days of order placement.
Returns Policy & Procedure
Please fill in the Returns Form provided in your parcel, or alternatively download a form here - Returns Form
You have 14 days to return your parcel and a further 14 days for us to receive it.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.
Returning your product because it’s unwanted
If the item is not faulty, but you have decided you no longer require it, simply return the unused item in its original condition to Central Medical Supplies Ltd, CMS House, Fynney Fields, Brooklands Way, Leek, Staffordshire, ST13 7QG in the unopened packaging and we will either exchange the item or provide a refund for the complete order value, plus the standard delivery cost if the order is returned in full. Please be aware that we can only process your refund once the item has been returned to us and checked, so it is recommended to obtain a proof of postage.
Returning your product because it has a fault
If the item develops a fault during the guarantee period we will either send you a post-paid envelope to return small items in or we will arrange for the item to be collected by courier from a UK address of your choice. Once the returned item has been received it will be reviewed by our Technician. The item will either be repaired under warranty or the item will be replaced. Please ensure that the item is returned securely packaged, as we will not accept liability of damaged packs during transit.
The following products are not eligible for exchange or refund (unless faulty or not as described):
- Products which you received over 14 days ago
- Products bought at a Consumer/Trade Show and not via Baby-Central
- Products that have been unsealed (other than to inspect)
- Products without original packaging or where it’s been returned in poor condition
- Products which have been opened and cannot be returned for hygiene reasons (unless faulty), such as the Cantaloop Maternity Lingerie, Carefix Bras, Tytex Face Barrier Masks, and the Sleep Angel Pillows
Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a full refund, so please keep your receipt or order confirmation.