Terms & Conditions
We are making every effort with our carriers to continue delivering to you in the best possible conditions and timeframes while respecting the latest government regulations. Due to the current situation there may be some delays to our delivery services, including next working day for UK mainland orders.
Baby-central.co.uk are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Baby-central.co.uk is a trading division of Central Medical Supplies Ltd. Central Medical Supplies Ltd (CMS) was formed in 1989, and supplies breastfeeding and maternity products to hospitals throughout the UK.
Our Contact details:
Central Medical Supplies Ltd
CMS House, Fynney Fields, Leek, Staffordshire ST13 7QG U.K.
Phone: 01538 399541
Fax: 01538 399572
Making A Purchase
Making a purchase could not be easier. Just browse through our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
For your peace of mind all goods are dispatched by Royal Mail 2nd Class post or UPS Standard Service, 2-3 days.
- Delivery within the U.K, Northern Ireland and the Channel Islands is charged at a standard rate of £2.99 for all orders under the value of £9.99.
- Orders valued over £9.99 will be charged at a rate of £1.99
- All orders over the value of £40.00 will be free of charge
Next Day Delivery Option
Our Next Day Delivery option is available at the cost of £5.95 and is sent via UPS.
Please note, we must receive orders before 1pm to be able to offer this service. Orders will be received next working day (excludes Saturday & Sunday). You will receive an email with your UPS tracking number, which may go into your junk folder.
All of our postal charges include VAT.
WE REGRET THAT WE ARE ONLY ABLE TO ACCEPT ORDERS FOR DELIVERY WITHIN THE UK AND IRELAND
Guaranteed Next Day, is not available to the following postcodes:
AB33, AB34, AB35, AB36, AB37, AB38, AB39, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, CA18, CA19, CA20, CA21, CA22, CA23, CA24, CA25, CA26, CA27, FK19, FK20, FK21, G63, G83, G84, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55, IV56, IV63, KA27, KA28, KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, LA15,LA16, LA17, LA18, LA19, LA20, LA21, LA22, LA23, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH3, PH4, PH5, PH6, PH7, PH8, PH9, PH10, PH11, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, ZE1, ZE2, ZE3.
Click & Collect
For Click & Collect orders: your order will be ready to collect within 1-2 working days. Once your Click & Collect order is ready, we will send you a confirmation email. Simply bring a copy of your email as proof of purchase.
If you have not collected your order after 7 days, we’ll send you a reminder, and again after 10 days. If we get to 15 days we will refund your money and return the order.
We will normally dispatch your order within 24 hours of receipt on a working day. Goods are dispatched by 2nd Class or parcel carrier, and therefore should be received within 3 - 5 days working days of dispatch. Please note, our offices and warehouse is open Monday - Friday.
An order shortage must be communicated to Central Medical Supplies Customer Services within 7 working days of receipt of order, so that it can be investigated and resolved.
For orders made from the UK 20% VAT is added.
Credit Card Security
When the order is placed at our website, your credit card details are processed by SagePay or PayPal, allowing you to shop online with confidence.
We guarantee your satisfaction, however, should you be unhappy with your purchase you have the right to cancel the contract within 7 working days for a full refund. Where products have a hygiene seal, please keep this in place unless you wish to keep the product. This does not affect your statutory rights.
If you need to contact us, please email us using the link on the store page, alternatively, you can call our Customer Service Team on 01538 399541 (International +44 1538 399541).
Our office is open Monday -Thursday 8.30am - 16.30pm and Friday 8.30am - 3.15pm
Company Reg. No: 2640770
Company V.A.T. Reg. No: 533 2242 81
You can write to us at Central Medical Supplies Ltd, CMS House, Fynney Fields, Brooklands Way, Leek, Staffordshire, ST13 7QG, UK.
Central Medical Supplies Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Returns Policy & Procedure
Please fill in the Returns Form provided in your parcel, or alternatively download a form here - Returns Form
You have 14 days to return your parcel and a further 14 days for us to receive it.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.
Returning your product because it’s unwanted
If the item is not faulty, but you have decided you no longer require it, simply return the unused item in its original condition to Central Medical Supplies Ltd, CMS House, Fynney Fields, Brooklands Way, Leek, Staffordshire, ST13 7QG in the unopened packaging and we will either exchange the item or provide a refund for the complete order value, plus the standard delivery cost if the order is returned in full. Please be aware that we can only process your refund once the item has been returned to us and checked, so it is recommended to obtain a proof of postage.
Returning your product because it has a fault
If the item develops a fault during the guarantee period we will either send you a post-paid envelope to return small items in or we will arrange for the item to be collected by courier from a UK address of your choice. Once the returned item has been received it will be reviewed by a our Technician. The item will either be repaired under warranty or the item will be replaced. Please ensure that the item is returned securely packaged, as we will not accept liability of damaged packs during transit.
The following products are not eligible for exchange or refund (unless faulty or not as described)
- Products which you received over 14 days ago
- Products bought at a Consumer/Trade Show and not via Baby-Central
- Products that have been unsealed (other than to inspect)
- Products without original packaging or where it’s been returned in poor condition
- Products which have been opened and cannot be returned for hygiene reasons (unless faulty), such as the Cantaloop Maternity Lingerie, Carefix Bras, the Seamless Face Masks and the Sleep Angel Pillows
Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a full refund, so please keep your receipt or order confirmation.
All photographs images and illustrations are the property and copyright of Baby-Central.co.uk